Entries Tagged as 'customer service'

The French Surrender Again, A Positive CS Experience (For a Change!), And Why the Dodgers Really Need Some Rolaids (Relief…Get It?)

It’s hot.

Quick-hitters:

- Is it just me, or do Reduced Fat Oreo cookies taste disgusting compared to the original variety?

Methinks it’s time to do a double-blind experiment.  Any volunteers?

(My experiment will be BYOOs, by the way.)

- It’s that time of the year…FANTASY FOOTBALL TIME!!!

(W00t!)

If anyone is interested in joining the Bargain$hare Fantasy Football league, please let me know.  We have only 2/12 spots filled as of tonight.

- Current rebate-o-meter:  $1,070.

I can’t wait for the 2009 software to come around.

- So I know I said that I didn’t have much interest in the Olympic Games this year, but I couldn’t help but watch the Men’s 4×100 Freestyle Relay, just to see if the Americans could beat the favorites:  the French team.  What really got me interested in the event was the comments of French swimmer, Alain Bernard:  “The Americans? We’re going to smash them.”

Nice try, Alain.  I think he meant to say that new American hero Jason Lezak was going to smash the French with a world-record 50m split time of 46.06 seconds.  Seriously, though, how the hell did Bernard lose what looked like a half body length lead over Lezak with only the final 50m to go?

I hope Michael Phelps plans on sending the guy a fruit basket or something.

(Note:  Despite the blog title, I am not taking credit away from Lezak and the Americans; they won the race.  The French did not choke the race away.  It’s just fun to see the word “French” followed by the word “surrender” :P)

It was a damn shame, though, that I already knew the results of the race prior to air time.  Thanks, Yahoo! Sports and ESPN.com.

- I will interrupt the sports talk to give credit to Staples for a positive customer service experience.

(A POSITIVE customer service experience?  On THIS blog?)

On Sunday, I acquired a Staples coupon that, I later found out, was already redeemed.  I figured that I could place the order that night, find another Staples coupon to use (which I did on Monday), and then call Staples and see if they would manually add the coupon to my order.

Earlier tonight, I called Staples, and after spending about 30 seconds navigating through Staples’ IVR (Interactive Voice Response), I got a live operator.  I quickly explained that I needed to add a coupon code to my order.  The rep asked me for my order number, followed by the coupon code, and a couple seconds later, she explained that I would be seeing a refund of ~ $27 on my VISA in the next couple of days.

Total time of call:  ~1:45.  Nice.

- Finally, I gotta talk about my Dodgers, specifically the two come-from-ahead losses to the Giants.

(clears throat)

WTF?  WTF???  W T F??????

Two ninth-inning, one-run leads…POOF!  Worse yet, two freaking losses to the SAN FRANCISCO GIANTS???  Two losses that should have given us a half-game lead in the West, instead of the 1.5 game deficit we currently face?

And the losses themselves didn’t really hurt.  It was the manner in which we lost both games!  Leadoff hits, booted balls, poor defensive decisions, you name it!  It was almost as if the 2008 Dodgers were trying to replicate their failures of last year.

(EDIT:  Oh my.  Bases loaded, four run lead, ninth inning, and Chase Utley is up.  Gulp…if Broxton can’t close this one, I might have a heart attack.)

(EDIT #2:  Of course…Utley blooped a single into left.  8-6 now, and Ryan Howard is up.  Yikes.)

(EDIT #3:  Whew.  Grounder to the shift in super-shallow right.)

Hurry back, Takashi Saito!

The Easiest Forty Bucks I’ve Ever Made, And Dinner at Outback Steakhouse

Ugh…I’m stuffed.

(As you might expect, there’s more on that later.)

Quick-hitters:

- I can’t remember the last time I’ve stepped foot in a CVS.

I’m surprised I haven’t gotten a “Where are you?” email :P.

(Either that, or a “Good riddance!” email.)

- Speaking of shopping, I stepped foot in a Ross earlier today…and stepped out with ABSOLUTELY NOTHING!!!  Then again, it helped that none of the three shirts I tried on fit very well.  I didn’t even think that was humanly possible!

My sisters, on the other hand, did some nice damage to their purses.

Wait a sec…no trips to CVS in three weeks?  No purchases at Ross?  Am I the same person that has been blogging here for the past year and change???

- So earlier today, I made what might have been the easiest forty bucks ever.

The older of my two sisters (Nancy) had a $40 debit card, for which I was going to give her cash—I planned on using it to buy a $40 Amazon.com gift certificate, since I buy so much stuff from Amazon anyway.  When she got here, she handed me the gift card, and then we got to talking about her wanting either a new cell phone plan, a new phone itself, or discounted service.  I suggested that she get in contact with AT&T’s retentions department.

After being on hold for five minutes or so, she whined about not wanting to talk to customer service (apparently she keeps up with my battles with Sprint :P).  She begged me to speak with CS, to which I politely declined.  She then yelled, “I’ll give you that [debit] card if you deal with them!”

One minute on hold followed by fifteen minutes with a VERY knowledgeable rep later, I pocketed the debit card.  In fact, the experience with that rep might cause me to (at the very least) consider a switch back to AT&T.

Yeah, I’m THAT sick of Sprint.

- Over the Fourth of July weekend—I think that’s when it happened—cousin David casually mentioned something about Outback Steakhouse.  I forget the context of the conversation, but I think it had something to do with the best “mainstream” steakhouse out there.

Well, fast forward to last weekend, when Nancy offered to take me out to dinner.  For what occasion, I had no idea!  Anyway, that conversation with cousin David stuck in my head, and because I knew that not making a quick decision would have resulted in a week’s worth of deliberations over which restaurant to eat at (right, Krunk?), I quickly chose Outback Steakhouse.

We got to the nearest Outback at around 7pm, and were seated about ten minutes later (by a very attractive blonde, for the record).  I “settled” on the 16 oz. Prime Rib dinner, and was surprised to see Coke Zero among the drink options!  Nancy had ribs and chicken; my mom had the grilled salmon (the “l” is silent, dammit!); and my other sister (who likes to remain anonymous :P) ordered the steak, scallops, and shrimp dinner.

There is a good chance that my standards of food have gone down dramatically, but I thought the food was, overall, quite good.  It could have been a lot worse, I suppose.  I sampled every dish—and by “sampled” I mean everyone tossed a portion of their food onto my plate—and thought the ribs were quite tasty, the chicken was meh, the salmon (SAM-on, dammit!!!) was very juicy, and the bit of scallop I had was perfect.  My sister’s sirloin steak, though, was not close to medium-rare; it looked almost medium-well!

As for the Prime Rib…it was excellent!  It was so good, I had a hard time handing out portions to everyone else at the table (I’m stingy when it comes to good food.  Is that a crime?).  I could have used some horseradish sauce, though.

Actually, I could have really used an antacid.  Or at least some Beano.

Sprint Is Awesome, Your Shopping Cart At the Checkout Line != You, And Celebs, Rallies, And A Power Greater Than the Ung-Hex At Dodger Stadium

Quick-hitters:

- Cavs v. Celtics thoughts: I missed the game completely (more on that later), but I was astonished to find that “King” James only went 2-for-18. As soon as I heard that, I assumed that he had to have been fouled several times w/o getting calls.

Apparently that was not the case. “King” James will have to wait another game to earn his moniker.

- I picked myself up a Linksys WRT54GS from Staples for ~ $5 after some FAR items and a $20/100 coupon. Now I gotta decide whether or not I want to hack and flash it with some third party firmware, or just use the stock firmware.

One key deciding point: this router is for use at my parents’ place, not here. I’ll probably just leave it as-is :P.

- Current rebate-o-meter: $1450. I got a ton of rebates in the past week or so—about $300 worth of Symantec Rebate debit cards alone!

I know have over $400 in unspent Amazon.com gift certificates.

(Every time I receive a Symantec Rebate debit card, I immediately convert it to an Amazon.com GC, which I add to my Amazon.com buyer account.)

- Sprint’s customer service is awesome. Don’t believe me? Read on!

Back in January, I extended my contract in exchange for a 10% discount on service. The Sprint rep I spoke to told me that I would see the 10% discount on my account effective within the next two statements.

In April, the 10% still didn’t show up, so I called Sprint, and the rep I spoke to assured me that the 10% would show up on the next statement.

Fast forward to yesterday, and the 10% was still nowhere to be found. I called Sprint again, and here is our conversation (paraphrased):

Me: My 10% discount still hasn’t shown up on my account!

CS: Ok…well…it’s there, and I can’t do anything about it. It will probably show up next month.

Me: Probably? And what if it doesn’t show up next month?

CS: (laughs) Then you can call back and yell at me.

I love Sprint.

- So I swung by Ross today with my sister to return a shirt I bought over the weekend.

That’s when I found a really nice golf polo (Adidas ClimaCool something or another) for $20, marked down from $70. I couldn’t resist, though I’d say it’s 50-50 that I return the shirt sometime in the next week or so.

Anyway, when I got to the checkout line—single line, but multiple registers—I noticed three people in line, followed by a little gap, followed by a shopping cart full of stuff. I looked at the cart, wondered if it actually belonged to somebody, and before I could make up my mind, the owner of the cart came up to it—she had been looking through a rack of clothes near the line—nudged it forward, and gave me a death stare, as if to say “Yes, this is my cart, and yes, I’m in line, a$$hole.”

So I stood behind the lady’s cart, and she went back to her shopping. The line moved some more, and I just stood behind her cart, like an idiot. A guy was behind me, wondering what the hell the idiot in front of him (me) was doing just standing there, and the gap between the cart and the person in front widened. I seriously contemplated just shoving the cart out of the way, but the woman came back, nudged her cart forward again, and walked off.

I told myself, “If I’m the next person in line, and the woman doesn’t return, I’m cutting in line no matter what.” Unfortunately, the woman came back right when one of the cashiers shouted “next in line!”

One other bit of shopping cart ridiculousness: later, when another cashier called for the next person in line, two older ladies went to the register. One of the cashiers asked the trailing lady, “Were you in line?” The lady responded, “Of course! I was with this woman (pointing to her friend) all the time!”

That’s fine and dandy…HAD THE TWO WOMEN COMBINED THEIR PURCHASES AS A SINGLE TRANSACTION! But nope, the second woman waited for her friend to finish checking out, and then started emptying her cart in front of the register, expecting the cashier to start checking her out! And yes, the cashier reluctantly started scanning the second woman’s stuff.

Oh how I hate stupid people.

- Fifteen dollar ($50 retail) box seats. Chicken nachos, Dodger Dogs, and peanuts. Not-so-obnoxious fans (and if they were obnoxious, it was in a funny way). Blake DeWitt hitting his second career HR in inside-the-park fashion. A couple of B-level celebrity sightings (twice!). What could have ruined tonight’s Mets-Dodgers game?

Answer: the possible existence of an even more powerful, faster-acting Ung-hex!

The Dodgers were up, 5-4, in the bottom of the ninth inning, with two outs: a long fly out to center by Moises Alou, and a hard ground out by Carlos Delgado on a great play by 1B James Loney. The crowd stood up, and my sister and I joined them. That’s when I noticed, out of the corner of my eye, my sister putting her backpack on. I immediately told her, “Take that off!” She didn’t listen.

Single by Angel Pagan.

I told her again to take off the backpack. Instead, she handed me my sweater.

Single by Brian Schneider.

I grabbed her backpack, and slammed it on her empty seat. I tossed my sweater on the seat as well.

Strike three, looking, to Luis Castillo.

As we celebrated, I told my sister, “You lucked out. If I hadn’t removed your backpack, we would have lost!” She denied the existence of her own Ung-hex, but who could deny it after what happened above? Never has my Ung-hex worked THAT quickly, and THAT effectively.

The seats themselves were pretty decent—aisle 44, next to the right field foul pole, and row T, just underneath the overhang of the Loge section—and thank goodness that there were no really obnoxious fans near us. The concession stands were a heck of a lot nicer than in other sections, and there was a much larger variety of restaurants. Also, the bathrooms were really nice! Instead of a trough, there were actually urinals :P. Also, while there were paper towel dispensers, the bathrooms also had Dyson Airblades! Awesome!

The game was excellent, although it was clear that Dodgers’ pitcher Hideki Kuroda was going to have a rough game. Thank goodness for the play of one Blake DeWitt (who?): 3-4, 4 RBI (2-run single with the bases loaded, and what proved to be a game-winning inside-the-park home run that had the home crowd demanding a curtain call with a “We want Blake!” chant.

(Who needs Andy LaRoche? Nomar who? BLAKE DE-WITT! BLAKE DE-WITT!!!)

As for the celebrity sightings, it was nothing much to write home about. Once we found our seats, we immediately got up and visited the concession stands. A few seconds into our walk, and I noticed three men walking the opposite way. I caught a glance of one of them, and thought he looked familiar. My sister immediately chased me down, and exclaimed some gibberish that I don’t quite recall.

(She LOVES the show.)

Turns out that Detective Don Flack (Eddie Cahill) and CSI Danny Messer (Carmine Giovinazzo) were the two celebs she spotted. On the way out of the stadium, we spotted them near the Field level exit (I was 99.999% positive that that was them, and my sister confirmed it, muttering “OMG OMG that’s them!”). I quickly told her that I would walk past them, and then bend over and tie my shoelaces, to give her an opportunity to go bother them.

She chickened out. By the time she gathered herself to do something, they walked away.

(If this is how we act in front of B-level celebs, what would have happened if we saw Gary Sinise?)

Until next time!

MX3200 Review Update, Chase Freedom Rewards, Swimming in Rebates, Time Warner Still Sucks, and Roger Clemens Redux

I’m sitting here, sick as a dog, on about five minutes of sleep, and I’ve already downed two Pepto shots (TMI?).

- You’ll remember, in a previous blog entry, that I did a review on the Logitech Cordless Desktop MX3200 Laser. That review seemed to generate quite a bit of traffic to my blog; several visitors found my site, according to Google Analytics, via keyword searches involving the MX3200 keyboard. Primarily, people were looking for the location of the Scroll Lock button (if you search for “scroll lock mx3200″ on Google, my blog is still the first hit).

(Tangent: When is the last time you, or anyone you know, used the Scroll Lock key?)

Anyway, I have updated my review with the location of the Scroll Lock key! Also, I found out that the context-click key hadn’t been removed from the keyboard; it had just been moved elsewhere. For those of you interested in the location of both keys, I’ll refer you to this edit I made in my review:

The context-click key can be accessed by hitting the Fn key and the Print Screen key at the same time. Scroll lock can be accessed by hitting Fn + Pause/Break. I bring up the latter because I have received a lot of hits on my site from people, apparently, looking for the location of the scroll lock key.


- The Chase Freedom Rewards card–”I’m free…to do what I want…”–is awesome! 3% cash back on gas/grocery/fast food, the last of which is the primary reason why I wanted this card (for grocery purchases, I prefer my Chase Cash Back Rewards card, which gives 5%). I also have 250 other reasons why I applied for this card.

(Off topic: WTF is this mouse “for Mac” only, as the title suggests? Last I checked, a USB port is a USB port.)

- No thanks in great part to a person who shall remain nameless, I now have over several hundred dollars in rebates due to me. At the beginning of April, that figure was a manageable $70. Now, it has ballooned to over $600, and rising! Nameless one, thanks a bunch :P

(Of the $600 or so I’m owed, about $300-400 are coming from Computer Associates rebates alone!)

- Time Warner is funny. I finally got a reply today to the angry email I sent them, after the first phone call I made to their CS that day. Their email was one of the best “nothing” emails I’ve ever seen!

Thank you for your inquiry. We’re committed to providing the highest
quality of products and services to all of our customers, so your
feedback is very important to us. I apologize that you experienced
concerns with our pricing and packaging as well as customer care.

Our records indicate you called to address these issues prior to our
receiving your email. If you need any further assistance, please call
our 24 hour customer service center at 1-888-892-2253. I apologize for
any inconvenience this may cause.

I applaud TW. I don’t recall the last time an email so eloquently said nothing! I plan on sending them another nasty email. Let’s see how little they say when they get around to replying to that message.

- Roger Clemens is now officially the Antichrist, as ESPN went deep into their archives to dig up this article by Bill Simmons. I knew that Clemens was a money-grubbing attention whore, but I didn’t realize how much of one he was, until I read that article. Oh well, I’m looking forward to another Yankee choke this fall; I can’t wait for the “geez, even with Roger Clemens, you can’t win sh!t” taunts from Yankee haters!

Until next time!