Entries Tagged as 'consumerist'

Chase Nearly Catches Me Off Guard, And a Status-Now.com Near SNAFU

Did Ryan Church really miss third base, costing the Mets the lead in the top half of the 11th?

Did Xavier Paul’s fly ball really fall between LF Angel Pagan and CF Carlos Beltran?

And what the heck was with that throw to the plate???

Cue Yackety Sax!

- So over at The Consumerist about a week ago, I read an article about how Chase was “inviting” certain customers to skip a payment on their credit cards, clearly with the intention to charge interest rates on existing balances.  I told myself, “Gee, I wish Chase would do that with my balance transfer!”

Fast forward to today, and I noticed something peculiar on my Excel spreadsheet made for bills.  According to the spreadsheet, I had already paid off my Chase Freedom card for the month of April (you know, the one that was made better than ever recently, if by better than ever, I mean FUBARed).  I wasn’t sure if that was right, though, so I logged in to my Chase online account.

(I know that a payment is due on a credit card account when there is a figure under the minimum payment due.  In addition, the first thing I check when I log on to my Chase account are the notices on the left hand side of the page.  Once a payment clears, the minimum payment due resets to zero, the notice goes away, and I make a note on my spreadsheet that the account is paid.)

I looked at my Freedom account, noted the minimum payment due was $0, and thought that that was peculiar.  I investigated further, and that’s when I saw the last payment date of April 13.  I knew that that didn’t sound right, so I opened up a PDF copy of my statement, and that’s when I saw the blurb quoted in the Consumerist article above:

You have the flexibility to skip a payment. you must pay past due and overlimit [sic] balances immediately. However, the remaining minimum payment for this month has been reduced to $0. Finance charges will continue to accrue. To reduce your balance, feel free to make a payment.

Thank goodness that my minimum payment of $0 was due on May 21.  It was only a $120 balance, so I suppose it wouldn’t have been a big deal if I missed the payment (even at 24%, that’s about $5 out of my pocket).  Still, that’s a few bucks of mine that Chase nearly got their hands on.

- I had a Status-Now.com rebate that was in rebate limbo from all the way back in November of 2008.  Being the lazy bastard that I am, I waited until a few days ago to inquire about the rebate.  After a brief wait on hold, I was told that the rebate was invalid due to a duplicate submission(?!?).  I couldn’t find my rebate scans, so I told the rep that I would call right back.

I checked Status-Now.com, and sure enough, it appeared that I did file duplicate rebates.  WTF, I thought to myself.  I could’ve sworn that the two rebate entries were different, and without the rebate form, how was I gonna prove it?

It took a bit of, um, URL “engineering,” but I eventually found the proper rebate form.  I called Status-Now right back, gave them the promo code of the rebate, and was stunned to hear what the rep told me.

(paraphrasing) “Sir, that rebate promotion code is for a promotion that hasn’t yet occured.”

…….

Huh?

About a minute later, I finally was able to speak again.  “Come again?” I said.

The rep put me on hold, came back on soon after, and explained that there was “probably” a typo on the rebate form.  She explained that, in the event that the promotion code is incorrect, the system automatically tries to process the rebate under the closest promotion code.

OK.

Long story short, the rep created a new record for me—she had to process it under a promotion that I’ve already done, but she assured me that it would be OK—and that she would expedite the rebate process.

Whew.

Until next time…whenever the hell that is.

Amazon.com Ban-nation, Vols/Bruins’ Thoughts, And Losing Jeff Kent is Addition by Subtraction?

Quick-hitters:

- Once again, I have allowed two rebates to go right up to the 30-day postmark deadline.

I guess this is a sign that I better start using MS Outlook or something :P.

- If I hear It’s Not My Time by 3 Doors Down one more time on Sirius Internet Radio, I might have to throw something through my computer screen.

Seriously…enough already!  I almost miss the days where Sirius was (seemingly) contractually obligated to play one Coldplay song on one of its stations at all times.

Contrary to what you might believe, this is not a rant against Coldplay or 3 Doors Down.  It is simply a rant against Sirius.

- So as many of you deal hunters probably know, Amazon has started swinging the ban stick at a number of individuals recently.  Everyone who got banned got this rather vague email:

Hello from Amazon.com.

A careful review of your account indicates you’ve experienced an extraordinary number of incidents with your orders and corresponding shipments.

In the normal course of business, the occasional problem is inevitable. The rate at which such problems have occurred on your account is extraordinary, however, and cannot continue. Effective immediately, your Amazon.com account is closed and you are no longer able to shop in our store.

Please know that any accounts related to yours have also been closed. If you were to open a new account, the same will result and it will also be closed. In the event that you attempt to do so, we will not accept the return of any additional orders, nor will we issue further refunds in connection with any future orders. We appreciate your cooperation in refraining from using our web site.

If you require additional assistance, or have any concerns, feel free to contact us directly at account-appeals@amazon.com.

Please do not contact regular Customer Service again, as they will no longer be able to assist you.

If you read through the thread, apparently Amazon.com CSRs can’t offer a thorough explanation of what “an extraordinary number of incidents” really means, though speculation is that this is referring to a large number of returns and/or price matches.

I understand that Amazon.com has a right to choose who they want to do business with, but they couldn’t offer a warning?  Also, reports are that not only are people unable to even log into their account to check their invoices, but individuals with outstanding gift certificate accounts may be SOL as well!  Furthermore, some individuals with both buyer and seller accounts are getting both locked because of the activity on their buyer account!

I was surprised that it took nearly a week for this story to hit The Consumerist, and I can’t say that I’m surprised by the reactions of the readers there, though I do not agree with what most of them are saying.  Yes, people that open multiple accounts to take advantage of the same promotion multiple times should be banned.  Yes, people that have a ridiculously high return rate—and the number of actual returns, not just the percentage, should also matter!—should be banned.  Nevertheless, shouldn’t these people be warned?  Is that too much to ask for?

For the record, my account has not been banned.  It would not surprise me in the least, though, if I find that email in my inbox in the coming days.

(The statement above is NOT an admission of guilt.)

- Quick thoughts on Monday’s Vols/Bruins’ game:  did somebody replace QB Kevin Craft with Peyton Manning in the second half?  How do you go from a guy throwing passes that a Pop Warner QB wouldn’t throw, to gunslinging passes into tight coverage to rally your team back from not one, but TWO second-half deficits?  How does a team lose both its starting QBs in the preseason, and then lose three senior starters during the game, and yet muster enough to hold off a ranked opponent?

And how must Tennessee be feeling, knowing that the game was lost on a missed chip-shot field goal in OT, minutes after their kicker bombed a 47-yard kick to tie the game in regulation?

Unfortunately for Bruins fans, this game did not end without some controversy (what else is new?).  Did Raymond Carter really get in on that 3-yard TD run?  Also, wasn’t the pass to Ryan Moya that set up the go-ahead touchdown in the fourth quarter an illegal forward pass?

Finally, who knew that the Bruins’ defense would be THIS good?  Sure, Tennessee is no USC or Florida, but the Vols’ offense looked really bad for three quarters against the blitzing Bruins’ D.


- I know we’re only talking about a four-game sample size.  I know two of the four games were played against a really young ( = bad) Padres team.  I know we ran into a pair of struggling aces (the D’Backs’ Webb and Haren).

However, do Dodger fans realize that the Boys in Blue are 4-0 since Jeff “Vin Scully talks too much” Kent went on the DL with a knee injury?

(Tangent:  Yes, Kent is an idiot for saying that Vin Scully talks too much, even if he thinks he’s right.  I realize that he might have been saying it in jest, but it still does not make it OK to slander “some guy” [his words, not mine] like Vinny.)

Sports enthusiasts always talk about chemistry and how important chemistry is to a championship.  The Giants won the Super Bowl last year because Tiki Barker and Jeremy Shockey weren’t around to ruin the team chemistry, people might say.

(I’d argue that the Giants’ D-Line mauled Tom Brady and the Pats’ O-Line).

Could it be said that the Dodgers might actually be better without Jeff Kent?  One would think not, seeing how well Kent has played since the Manny deal (despite what Kent might argue).  Secondly, Kent’s replacement—one Blake DeWitt—does not exactly strike fear into opposing pitchers the way Kent would.

I cannot, with a straight face, say that the Dodgers are definitely better without Kent.  However, if the Dodgers should string together a couple more victories—a 3-1 record to finish the homestand is not exactly a stretch!—I might have to entertain the thought.

And what happens when Kent returns?  What if the Dodgers start losing games again with him back?

Whatever happens, this will be a very intriguing rest of the season in the NL Minor League Division, aka the West.

Chase Changes Credit Card Due Dates For Fun, Oppressive Heat = Trip to the Mall, And Shaq’s Rap (Rip?) About Kobe

Quick-hitters:

- Wow. I actually tossed out an empty tube of toothpaste AND a stick of deodorant on the same day!

I think I better go to CVS to restock :P

- File this under the “It helps to read carefully” department: I got an email in my GMail Spam folder, with the all-too-subtle headline:

Win from benefits of hidden secrets of pornstars!

What I found mildly comical was the sender of the email: hijo.

In my sleepless state, and for a split second, I thought Hank was starting his own Canadian pharmaceutical company or something :P

- (from Consumerist) I think I ranted about this before, but I can’t seem to find when I did so. Anyway, apparently I am not the only one that has had Chase change around their credit card due dates in an effort to scam customers out of money.

(You tell me what other possible reason there is for doing this.)

The only reason why I caught Chase doing this to me is the fact that I log on to my Chase.com account almost weekly, whether I do it for a check of my credit limit, a check of my due dates (and whether or not the accounts are paid before the due date), or a random check of my purchases. If I wasn’t such a frequent visitor of my Chase.com online account, I’m almost certain that I would have been late on a payment at some point.

(By the way, Chase, why do I still get paper statements in envelopes that say “Sorry, but your email address was rejected, so here’s your statement”? I have changed my email address several times, and for some reason, you guys decide it would be funny to change it right back!

Either that, or maybe…nah.)

- Boy has it been HOT here in recent days! Over the latter three days of the past week, temps have gone well over 100 all three days, and Friday night, it was 83 degrees…at 3AM!!!

How hot has it been? In a span of six days, my sister and I have polished off eight gallons (out of ten) of water from our cooler!

(Thank goodness for Crystal Light.)

So on Saturday, my sister and I decided to soak in all the free air conditioning we could get by swinging by the Northridge Mall. We arrived at the mall at about 3:30 (I didn’t officially get up until 1; the heat had something to do with that), and we spent the first few minutes of the trip at Sears, looking for some cheap clearance stuff (no luck). After visiting a couple other stores, we headed across the mall to Borders.

Over at Borders, I grabbed two books that piqued my interest: Paul Shirley’s Can I Keep My Jersey?: 11 Teams, 5 Countries, and 4 Years in My Life as a Basketball Vagabond, and Jim Nantz’
Always By My Side: A Father’s Grace and a Sports Journey Unlike Any Other. I heard of Shirley’s book from ESPN’s Bill Simmons, and Nantz’s book intrigued me after his excellent interview on The Jim Rome Show on 5/30/08.

I got through the introduction and a single chapter of Shirley’s book, and now I’m hooked. I love his dry, sarcastic wit, though some of his cracks are a bit borderline offensive. Nantz’s book, on the other hand, grabbed me right at the end of the first chapter (anyone who read the book knows what I mean).

I think I’ll have to order both books.

The rest of the day was spent at Circuit City, where my sister was playing around with a Nikon D40. I was browsing for something to spend my ~ $200 GC on, and I couldn’t find a damn thing.

(We returned to the mall on Sunday, however, to take a look at an LG 32LG30 HDTV. After a AAA 8% off coupon, the TV comes out to about $650, or $450 after my GC. Tempting…)

- Finally, you must have seen by now the freestyle rap about (rip on?) Kobe by one Shaquille O’Neal. Here are my thoughts on the video:

1) When I first saw it, I pretty much asked “WTF are you thinking, you fat idiot?” I thought your so-called “feud” was completely over, and then you go on and do THAT? Like Shaq should be running his mouth; he had Nash and Amare and couldn’t get out of the first round!

(Tangent: When we talk about Shaq’s career, we always talk about the guards he played with: Penny, Kobe, D-Wade, and Nash. Why don’t we ever talk about the two HOF coaches that led him to rings—Phil Jackson and Pat Riley—and compare them to the two that couldn’t do so—Brian Hill and Mike D’Antoni?)

At best, Shaq’s jealous. At worst, he’s an arrogant ass.

2) After listening to Stephen A. Smith talk about freestyle rapping, and how Shaq’s rap is considered pretty mild by rapping standards (as you can expect, I am no expert on this subject), I guess I could give Shaq a bit of leeway. However, to say that his rap was not at all premeditated is ridiculous at best. Does this line

Kobe [expletive], tell me how my [expletive] tastes.

sound anything but premeditated? What about the line that Kobe caused Shaq’s divorce?

(quoted from the MSNBC.com article) I’m a horse, Kobe ratted me out, that’s why I’m getting divorced. He said Shaq gave a (woman) a mil. I don’t do that ’cause my name’s Shaquille. I love ‘em, I don’t leave ‘em. I got a vasectomy, now I can’t breed ‘em.”

How can he rap about something that personal and still try to convince people that his rap was done in jest? Plus, if the feud with Kobe was, indeed, over, why would an attack on Kobe be the first thing on Shaq’s hit list? I don’t buy it one bit.

3) Speaking of attacks on NBAers, what was with the attack on Ewing and Kareem? Sure, Ewing has no rings, but what did he do to deserve getting blasted by Shaq? And Kareem? The top scorer (total points) in NBA history? The guy with six NBA rings and six MVPs?

Nice try.

If Shaq did this to draw interest to the first Suns-Lakers matchup of the 08-09 season, then Mission Accomplished. Personally, yawn…

Until next time!